1. Information We Collect

We may collect the following types of information:

1. Personal Information: Name, business name, email, shipping/billing addresses, and phone number when you create an account or place an order.
2. Payment Information: Credit card and payment details are processed securely by third-party processors and are not stored by W18k Inc.
3. Website Usage Information: IP address, browser type, and usage data for improving our website.

2. How We Use Your Information

We use the collected information for the following purposes:

1. Processing and fulfilling your orders.
2. Providing customer service and support.
3. Sending you order updates and, with your consent, marketing communications.

3. Data Security

1. We implement security measures such as SSL encryption to protect your information during transmission.
2. We do not store payment information on our servers.

4. Sharing Information

We may share your information with trusted third parties to:

1. Process payments.
2. Fulfill and ship orders.
3. Conduct website analytics.

We do not sell or rent your personal information to third parties for marketing purposes.

5. Your Rights

You have the right to:

1. Access and update your personal information.
2. Request the deletion of your personal data, subject to legal obligations.
3. Opt-out of marketing communications at any time.

6. Cookies

We use cookies to enhance your user experience. You may disable cookies in your browser settings, but some features of the site may not function properly without them.

7. Changes to Privacy Policy

W18k Inc. reserves the right to update this Privacy Policy as needed. Continued use of the website after changes means that you accept the revised policy.

8. Contact Information

If you have any questions regarding this policy, please contact us at [email protected] or calling us at (508) 808-4995.

Welcome to W18k Inc. By accessing or using our wholesale jewelry website, you agree to comply with and be bound by the following terms and conditions.

1. Eligibility

1. Wholesale purchases are restricted to businesses, organizations, and individuals purchasing for resale or commercial use.
2. A valid business license or tax identification number is required to create a wholesale account.

2. Orders

1. All orders are subject to availability and are not confirmed until you receive a confirmation email from W18k Inc.
2. We reserve the right to cancel orders at our discretion due to pricing errors, unavailability of products, or other issues.

3. Pricing

1. All prices listed on the website are in US Dollars and are subject to change without prior notice.
2. You are responsible for all taxes, customs duties, and shipping costs unless otherwise stated.

4. Payments

1. Payment is required in full at the time of order unless otherwise agreed in writing.
2. We accept payments via Debit Cards, Credit Card, eChecks and Zelle.

5. Minimum Order Quantity

1. A minimum order quantity may apply to wholesale purchases. Please refer to individual product pages or the checkout page for details.

6. Returns and Refunds

1. We accept returns only for defective items or incorrect shipments. All claims must be submitted within 2 days of receiving the goods.
2. Contact our customer service team to arrange a return. Unauthorized returns will not be accepted.

7. Product Descriptions

1. W18k Inc. strives for accuracy in product descriptions and specifications. However, we reserve the right to correct any errors or discrepancies.

8. Limitation of Liability

1. W18k Inc. is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

9. Changes to Terms

1. We may update these Terms & Conditions at any time. Your continued use of the website after any changes means that you accept the updated terms.

10. Governing Law

1. These terms are governed by the laws of the Commonwealth of Massachusetts, United States and any disputes will be resolved in the courts of the Commonwealth of Massachusetts, United States.

At W18k Inc., we strive to ensure that your orders are shipped efficiently and securely. Please review our shipping policy below.

1. Shipping Methods

1. We offer standard and expedited shipping options through Fedex.
2. Shipping costs are calculated at checkout based on your order size, weight, and delivery location.

2. Processing Time

1. Orders are processed within 12 hours after payment is confirmed.
2. You will receive a confirmation email with tracking information once your order is shipped.

3. Delivery Time

1. Delivery times vary depending on your location and chosen shipping method.
2. International shipments may be subject to customs delays, and the buyer is responsible for any duties or fees imposed by their country.

4. Shipping Costs

1. Shipping fees are calculated during checkout and are based on the total weight and destination of your order.
2. Free shipping may be available for orders over a certain value, subject to promotions.

5. Lost or Damaged Items

1. If your package arrives damaged, please contact us within 2 days to report the issue. Photographic evidence of damage may be required.
2. For lost packages, contact the carrier directly. We will assist in resolving any issues or claims.

6. International Shipping

1. We ship internationally to most countries. Import taxes and duties are the responsibility of the buyer.
2. Delivery times for international orders may vary due to customs procedures.

7. Contact Information

For any shipping-related questions, please email us at [email protected] or call us at (508) 808-4995.

Have questions or need assistance?

We’re here to help! Get in touch with us using the information below:

Contact information

Alternatively, you can fill out our contact form on our website and we’ll get back to you as soon as possible.

Customer Support

For any inquiries about orders, products, or policies, please email us at [email protected] or call our customer service line at (508) 808-4995.

We aim to respond to all inquiries within 2 days.